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Incident Status Legend
Advocate replied to an incident No new messages from advocate.
 
An newly opened incident. The advocate has not been assigned The advocate requires more information about the incident.
The incident has been assigned to an advocate. The incident is closed.
Discussion between the advocate and user about the incident. The incident was submitted to a manager for review.
The incident has qualified for warranty. The incident is being tested by advocate.
The incident reqires action that is scheduled. When the requirements are met status will change to closed. The incident is being handled by an external source.